Contact: 0333 405 0011
Kiosk Remote Management
|
Kiosk Remote Monitoring
Sentios-Sentinel provides kiosk remote monitoring, management and diagnostics for touch screen kiosk deployments - working 24/7 to ensure maximum up-time for your self-service solution. Alerts can be sent via SMS text or Email to on-site personnel for day-to-day kiosk remote management (i.e. printer paper low / note acceptor full) or, combined with a Sentios-Service package, to on-call technical engineers in case of system failure.
You can remotely monitor and manage your full kiosk deployment with Sentinel-Client event monitoring software, or from anywhere with internet access using our web based management tool. With Sentinel, all kiosk status information is tracked in real time and displayed as a simple traffic light dashboard system to allow easy visualisation of the status of your kiosk fleet. This will demonstrate which kiosks are currently on-line, which are in use and any that are in need of attention or support.
|
|
In addition to the snap-shot health check that the traffic light dashboard interface supplies, Sentinel kiosk monitoring software is able to provide detailed KPI (Key Performance Indicators) metrics for kiosk usage and performance such as kiosk sales, vending volumes and usage data. The output of this information can be tailored to suit your management information reporting requirements in a variety of standard graph formats or as extracted spreadsheet data. Sentinel reporting provides trend data and visibility on kiosk usage by event monitoring hardware components and building data logs.
Combined with a Service package, Sentinel also enables Sentios technicians to monitor your kiosk deployments 24 hours per day, 365 days per year, and remotely fix or dispatch engineers to minimise downtime and maximise customer satisfaction. This facilitates a proactive approach to service delivery whereby our technical support staff are alerted to incidents to which they can respond to, potentially before the customer or user is aware of the issue.
Key Features include :
- Event monitoring
- Remote access
- Remote diagnostics
- Alert configuration
- User account settings
- Report management
- Kiosk health check
- Asset management
- Kiosk screen-shots
- Email/SMS Notifications
- Licence Management
- Usage and statistics reporting
- Automatic version checking and updates
- Digital signage management *
- Secure Browser *
- System Lock Down *
- Setup & Admin Wizard
- Kiosk IP and status check-in
- Online status polling
* SPM™ Option (Sentios Product Module)
Kiosk Monitoring
Interactive Software Modules
Sentios Technology interactive software modules are a collection of application components which can be combined or selected individually to enhance interactive hardware & solutions. To learn more about interactive software modules, please select an item from the software module below :
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
Content |
Vend |
For more information please call 0333 405 0011.
Terms & Conditions | Privacy Statement | Careers